Fulfillment and Refund Policy

Effective Date: [11/1/2024]
Last Updated: [11/11/2024]

At Exodus Sales Collective, we provide lead-generation services tailored to connect businesses with qualified prospects. This policy outlines our fulfillment process, refund terms, and compliance with payment processing standards, including Stripe.

Description of Services

We offer professional B2B lead-generation services, including:

• Prospect Outreach: Targeted outreach campaigns via email, phone, and LinkedIn.

• Appointment Scheduling: Setting qualified meetings with decision-makers.

• Lead Qualification: Ensuring all leads meet predefined criteria.

These services are customized for each client, with specific deliverables and timelines outlined in the signed agreement.

Purchase Currency

All prices are listed in [Insert Currency, e.g., USD] and clearly communicated in agreements and invoices.

Fulfillment Process

1. Service Delivery

   • Fulfillment begins within 10 Business Days after signing the agreement and completing onboarding.

   • Regular updates are provided to clients to ensure transparency throughout the campaign.

2. Client Responsibilities

   • Clients must provide accurate information, timely approvals, and necessary access to tools (e.g., CRM platforms).

3. Timelines

   • Campaign timelines are agreed upon in the service contract. Any delays due to unforeseen circumstances or client action will be promptly communicated.

Refund Policy

1. No Refund Policy

   • All sales are final. We do not offer refunds unless explicitly stated in the signed agreement.

2. Conditional Refunds

   • If a refund is included in your service agreement, the specific terms and conditions will govern the process.

   • Refunds will not be provided for partial fulfillment if deliverables have already commenced or been completed.

3. Dispute Resolution

   • If you have concerns about our services, please contact us at [Insert Email Address]. We are committed to resolving issues amicably.

Cancellation Policy

1. Client-Initiated Cancellation

   • Clients may terminate services by providing written notice [Insert X days’ notice] as stated in the agreement.

   • Payments for services rendered up to the cancellation date are non-refundable.

2. Company-Initiated Cancellation

   • Exodus Sales Collective reserves the right to terminate services for non-compliance with the agreement, including failure to pay or lack of client collaboration.

Legal Disclosures and Restrictions

• Our services comply with all applicable laws and industry standards.

• We do not work with businesses that operate in prohibited industries or violate ethical, legal, or regulatory requirements.

Privacy Policy

We prioritize the security and privacy of client data. Here is our Privacy Policy for more information

Customer Service Contact Information

We are committed to providing excellent customer service. If you need assistance, please reach out to us:
Email: [cavin@exodussalescollective.com]
Phone: [720-240-7354]
Address: [3214 E Behrend Dr Phoenix, AZ 85050]

Security and Payment Information

Our payment processes comply with PCI DSS standards to protect sensitive customer information. All transactions are securely processed through Stripe, and our website uses HTTPS for secure data transmission.

Accepted Payment Methods
We accept major credit cards, including Visa, Mastercard, American Express, and Discover.

Promotions and Discounts

All promotional offers and discounts are subject to clearly stated terms and conditions, which will be provided at the time of purchase.

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